The system should support work, not stop it
Failures, errors, and performance degradation in Comarch ERP XL interrupt the work of sales, warehousing, finance, and other departments. The problem grows when the support provider understands the technology but not the company’s processes, or must reconstruct the system context for every ticket.
We support the existing Comarch ERP XL system, its extensions, and integrations. We resolve current problems, organize the environment, and develop it as the company changes.
What Comarch ERP XL support covers
- diagnosing and resolving errors, as well as supporting users and administrators;
- performance optimization, updates, and configuration adjustments;
- development of functions, integrations, automation, and reporting;
- ongoing cooperation through an hourly package or an SLA.
Full maintenance and support scope
Error diagnosis and repair
We analyze the root cause, repair the system, and introduce safeguards that reduce the risk of recurrence. When an error concerns the product itself, we also report it to Comarch so it can be resolved in future versions.
User and administrator support
We resolve current issues, answer questions, and support the team in its daily work with the system. A dedicated consultant understands the environment and the context of subsequent tickets.
System optimization
We tune database performance, identify bottlenecks, and improve the configuration so the system operates more reliably and meets the company’s needs.
System and integration development
We extend ERP XL functions, build custom applications, and develop connections with external systems. The environment therefore keeps pace with new processes, sales channels, and the company’s entry into new markets and business sectors.
Process automation
We automate repetitive activities in the ERP system, implement control rules, and connect the system to applications used by sales, warehousing, logistics, finance, and HR.
Updates and regulatory changes
We regularly update the system and implement new vendor functions. Comarch adapts its software to regulatory changes, and we configure the system so the company uses those changes in its processes.
Reporting
We develop reporting in ERP XL so users and managers have the information they need for daily work and decision-making.
Hourly packages
Ongoing support is also available through monthly hourly packages. The team receives reserved consultant capacity for tickets, consultations, and planned development work.
SLA
The agreement defines ticket categories, guaranteed response times, contact channels, service priority, and responsibilities. A dedicated consultant manages the relationship and understands the client’s environment.
How we take over an existing environment
We begin by diagnosing the configuration, customizations, connections with other systems, and documentation. Support covers the company’s existing custom software, configuration, and specific requirements. We do not replace a working solution with a standard template—we acquire knowledge of the environment and develop it consistently with the existing architecture.
When support covers the entire environment, we also maintain operating systems and server hardware. Since 2019, we have offered clients cloud solutions based on Microsoft Azure and Comarch Cloud Standard and Enterprise.
Maintenance and SLA principles
We organize support so every ticket has an owner, priority, and clear next step. An SLA does not replace technical diagnosis or development work—it structures how they are handled.
| SLA element | What we define |
|---|---|
| Ticket categories | Classification based on the problem’s impact on company operations |
| Response time | Guaranteed response time for each category |
| Resolution | Rules and resolution times defined in the agreement |
| Availability | Service hours and contact channels |
| Responsibility | Ticket owner, priority, and dedicated consultant |
Ticket-handling process
- Diagnosis. We analyze symptoms, configuration, customizations, integrations, and documentation to identify the source of the problem.
- Intervention. Once the cause is identified, we resolve the error and restore correct process operation.
- Optimization and development. We improve performance, modify functions, and develop integrations in line with changes in the company.
- Long-term support. We monitor and maintain the system, handle subsequent tickets, updates, and consultations, and preserve knowledge about the environment.
The SLA defines general ticket categories based on their impact on company operations. Each category has a guaranteed response time, while the agreement also defines resolution times, service hours, and contact channels. Shared principles for Astrafox solutions are described on the Service Level Agreement page.
Describe the Comarch ERP XL issue
Tell us what is disrupting work today, how the environment operates, and what response time is required. We will propose a support scope, hourly package, or SLA option.
Our areas of expertise
Integrations, e-commerce, automation, and reporting
- We build applications that extend Comarch ERP XL, including solutions for warehouse operations using handheld terminals and online order placement.
- We integrate ERP XL with carriers including InPost, DPD, Hellmann, and CAT, public administration systems, and time-recording systems.
- We optimize the system and tune database performance to identify and eliminate bottlenecks.
- We implement e-commerce solutions and integrate ERP XL with systems including eSklep, B2B platforms, WooCommerce, and PrestaShop.
- We build two-way integrations with the BaseLinker and SellIntegro platforms and custom e-commerce applications.
- We develop advanced reporting from Comarch ERP XL.
We also integrate the system with WMS, HRM, mobile applications, and other tools used by the company. We focus on simplicity: the process and interface are only as extensive as users’ work requires, without unnecessary steps or complexity.
See additional modules, integrations, and automation for Comarch ERP XL.
Examples of Comarch ERP XL support and development
Show implementation examples
- Integration with autonomous mobile robots (AMRs). For a logistics client, we integrated the ERP system with autonomous warehouse robots from Mobile Industrial Robots. The solution dramatically reduced warehouse-order lead times, increased efficiency, and lowered operating costs.
- Two-way integration with e-commerce platforms. We connected the ERP system to BaseLinker, SellIntegro, and custom e-commerce applications, automating numerous business processes and increasing their efficiency.
- Carrier integration. Connections to DPD, InPost, and CAT improved logistics processes, shortened delivery times, and increased recipient satisfaction.
- Mobile application for warehouse employees. A custom solution synchronized with the ERP XL database accelerated inventory management and improved warehouse work organization.
- Automated synchronization mechanisms. For a large distributor, we implemented synchronization between the ERP system and customer networks, giving the team better control over distribution and more efficient cooperation with business partners.
- HRM application integrated with Comarch ERP Optima. We implemented an application for managing soft HR processes and connected it to Optima, simplifying human resource management and increasing employee efficiency and satisfaction.
What we do for the business
Show use-case examples
In the food sector, we configure sugar-tax handling and product expiration-date management according to FEFO (first expired, first out). In e-commerce, we integrate the ERP system with marketplaces, B2C and B2B stores, and configure VAT OSS (One Stop Shop) handling. In the warehouse, we implement mobile applications synchronized with the ERP XL database.
We adapt the system to legal and tax changes, including changes to JPK (Polish SAF-T), VAT OSS, the sugar tax, electronic financial statements, Employee Capital Plans, the EU Mobility Package, and KSeF (Poland’s National e-Invoicing System) handling in the Comarch environment.
Benefits for the company
Show the benefits of ongoing support
- Less downtime. Ongoing support shortens the path from ticket to diagnosis because the consultant understands the environment and its history.
- Sales growth. Automation of repetitive activities, recurring reports, and integrations with external tools allow the team to focus on activities that directly affect sales.
- Better warehouse management. We develop control over orders, deliveries, fulfillment, and inventory turnover.
- More efficient receivables collection. We implement automated mechanisms that support settlement control and receivables management, reducing the risk of late payments.
- Fewer manual errors. Control rules and automated data exchange maintain information consistency and reduce the risk of errors in daily work.
- Long-term partnership. The same team combines expertise in finance, payroll, logistics, e-commerce, integrations, and reporting. We develop the ERP system with the company, including when it enters new markets and changes its processes.
We take a cross-functional view of the organization—from the warehouse through sales and accounting to management reporting. Technology is a tool for achieving a business goal, so every change accounts for user work, data, integrations, and responsibilities across departments.
Astrafox — Comarch Authorized Integrator
Astrafox is a Comarch Authorized Integrator and has been a Comarch partner since 2003. The company has expertise in Comarch ERP XL and Comarch ERP Optima. Our consultants hold current Comarch certifications.
As a company, we have extensive industry experience and specialize in both Comarch ERP XL and the payroll module in Comarch ERP Optima, allowing us to offer comprehensive solutions across a wide range of business needs.
Our commitment and expert knowledge make us more than a service provider: we are a partner clients rely on as their businesses develop. Working with us gives clients access to a team ready to support system development as the company changes.
Our team combines extensive business experience with advanced technology expertise, allowing us to tailor services to an organization’s needs. Each team member is an expert in a specific field, from finance, payroll, and logistics to e-commerce integrations. This range of expertise is our strength—we understand business needs because we have faced similar challenges ourselves. The technical part of our team consists of qualified developers who build and implement applications that work with ERP XL systems, using the latest technologies such as WebAPI. We deliver high-quality services that remain current and aligned with IT industry developments.
See also
- Additional modules and integrations for Comarch ERP XL — a complete overview of solutions that extend an existing environment.
- Comarch ERP XL interface customizations — data controls, additional reports, buttons, and blocks.
- Notifications and collections in Comarch ERP XL — actions triggered by the status of a settlement, document, or process.
- Comarch ERP XL carrier integrations — shipments, shipping documents, and delivery statuses.
- Comarch ERP XL implementation — analysis, configuration, integrations, testing, and launch.
Example of a function developed in ERP XL
Show a technical example of quality-control parameters
Comarch ERP XL allows users to define quality-control templates and assign parameters, units, ranges, and assessment flags to them. The screen below shows an example template for steel pipes with parameters for inspecting processing, dimensions, surfaces, and tightness.
