Service Level Agreement (SLA)
Why is it so important?
An SLA for maintaining Business Intelligence system servers, such as Tableau, Power BI, or Alteryx, is designed to ensure continuous availability and good performance of these platforms. We understand how crucial it is for your company to have reliable access to business tools. That’s why our service guarantees the quality that will allow you to focus on data analysis and decision-making. It’s an insurance policy designed to relieve you and your team from monitoring systems and taking action when the platform experiences issues.
How do we do it?
- Continuous Monitoring: We monitor BI systems on a predefined schedule or even 24/7 using monitoring tools. This allows us to track key performance indicators and detect potential issues in real-time.
- Performance Management: We regularly optimize and adjust server settings to ensure optimal performance. We conduct load analysis, monitor system resources, and take actions to optimize the BI platform’s operation.
- Scalability: We provide advice on maintaining a flexible server environment capable of handling an increase in users, data, and queries. If necessary, we advise on resource scaling to maintain high availability and performance.
Availability Guarantee
We ensure minimal downtime by monitoring and promptly responding to outages. In the event of issues, our technical team takes corrective actions as quickly as possible.
Managing Current Updates
We provide regular updates to BI systems to maintain their stability, security, and functionality. Updates are carefully planned and conducted after thorough testing to minimize any impact on platform operation.
Preventive Measures
To minimize the risk of failures and issues, we conduct regular audits, identify potential threats, and take preventive actions. Our procedures include data backups, security monitoring, and performance testing.
Technical Support
Our technical team is available to prioritize customers using the SLA service, providing assistance and support for any questions, technical issues, or outages. We ensure a rapid response and resolution of reported incidents.