We provide on-demand support from Power BI, Tableau, Alteryx, and Snowflake experts for teams facing a specific problem. The first step is a description of the technology, error, expected outcome, and impact on the work.
BI Assistance solves specific technical and project problems. An expert diagnoses an error, reviews a report or workflow, identifies an optimization approach, or supports the team in completing a task. It is the right model when the environment generally works but the team lacks expertise, time, or a second opinion in a specific area.
A request should include the technology, a description of the current behavior, the expected outcome, and available materials. This allows us to select a person with the right expertise before the discussion and determine whether the problem fits a consultation or requires a broader audit, migration, or ongoing maintenance.
Fast consultations on Tableau, Alteryx, Power BI, and Snowflake.
Fast diagnosis or resolution of problems.
Technology assistance for business users working with BI platforms.
Expert support for developers and people learning new technologies.
Removal of obstacles that slow the development and deployment of Business Intelligence environments.
Our product provides on-demand help with the most widely used BI technologies. See which package best fits the requirements and why this form of cooperation with our experts is valuable.
BI Assistance package options
BI Assistance Mini
Our lowest-cost option, recommended for:
Small teams.
Individuals, including freelancers and students.
Includes:
2 requests to our experts within two months*.
All available technologies.
BI Assistance
Recommended for midsize teams.
Recommended for teams after training.
Recommended as support for new employees.
Includes:
5 requests within 3 months*.
All available technologies.
BI Assistance Plus
Recommended for:
Large teams.
Teams implementing new products.
Teams that use BI technologies to build products for external clients.
Includes:
An agreed number of requests within an agreed period*.
All available technologies.
* The number of requests applies to one user covered by BI Assistance.
Why use BI Assistance—hourly BI consultations?
At Astrafox, we deliver comprehensive implementation, optimization, and effective-use projects for Business Intelligence systems every day. Our experience shows that both implementation and optimization work depends on a high-level assessment of the problem that defines the starting point, expected outcome, and delivery time.
At the same time, every consultant has numerous examples of resolving in just over ten minutes a problem that had frustrated a client’s analytics team for several months—during a consultation, training session, or informal conversation.
Every story is different, but nearly all end in a similar way. First come a few seconds of silence from the client, followed by surprise and a comment such as, “Really? One click? That simple? Do you know how many nights I spent looking for a solution?” Then come the hands that had just dropped in surprise, raised in excitement.
Now, more seriously.
During an implementation, after training, or between scheduled full-day consultations, questions often arise. When they remain unanswered, they have several negative consequences:
They demotivate the team.
They slow implementation work.
They cause people to postpone working with the new tool, often indefinitely, because they prefer to return to the old technology they already know.
That is why we expanded our consulting offering with BI Assistance packages. They give the team ongoing access to experienced consultants and allow users to submit a question about a selected Business Intelligence technology whenever needed.
How does a BI Assistance package work, and what does it include?
Each employee participating in the project receives a specified number of requests that can be used to contact our experts within a specified period.
Requests are recorded on a dedicated platform, and we take up each one within two business days of ticket registration.
One request equals one consulting hour. It includes the consultant’s preparation time and the online session with the person who submitted the request.
We report package usage to the client together with our recommendations for developing or maintaining the BI environment.
Depending on the complexity of the issue, BI Assistance provides:
methods for solving the problem together with useful resources, or
a solution using a sample data model, for example for specific visualization types, questions about data-joining methods, or calculation behavior, or
a more comprehensive service in which we resolve the issue, for example when the problem results from an incorrect data model, poor integration with source systems, or flawed logic or architecture.
BI Assistance packages do not deliver finished products. They identify the right way to solve the problems the team encounters in its daily work. We remove blockers that can result, for example, from a specific issue not being covered by an earlier course on a given technology.
Support after earlier workshops and training
BI Assistance—hourly BI consultations as post-training support
We also recommend BI Assistance to teams that take part in our workshops. This form of cooperation with a consultant works particularly well because:
After training, people often remember that a solution was discussed but not its details. Instead of spending valuable time reconstructing the material, they contact a consultant.
Work with a new tool often begins several weeks after training, when many important topics are no longer fresh. BI Assistance removes the need for another refresher session.
Working with a new application after training naturally raises additional questions that can block further progress. The person facing the issue often does not know where to look for an answer: the topic seems too small for a full-day consultation but too large for a five-minute call with the trainer. Staying silent and returning to the old spreadsheet method is common, but asking a consultant is better, faster, and less expensive.
Discuss the BI support you need
Describe the technology, problem, and expected outcome. We will select the right expert and next step.
